News & Notices

CHANGE OF CLINICAL SYSTEM

We will be changing our clinical computer system on Tuesday 11 July 2017.  The change will inevitably impact on service provision on the day and immediately afterwards as all staff get to grips with new processes and ways of working.  The change will also impact on our ability to send prescriptions electronically in the weeks leading up to the change and for a short period afterwards.  We apologise for any inconvenience this may cause.

Patients who are registered for online services may be required to re-register to gain access to online booking of appointments.

Repeat Prescriptions - electronic prescribing has had to be switched off for the clincial system change.  Turn around time for repeat prescriptions will be around 5 days until approximately mid-July

We request your patience as the new system beds in.  Abusive behaviour towards any member of staff will not be tolerated.

FLU VACCINATION

This year's annual flu clinic is scheduled to take place at the Mileston School on Saturday 7 Oct 17 from 9.00 a.m.  If you are 65 years of age or older, in an at-risk group of patients, or have any questions about entitlement, please make an appointment for the clinic at  reception.

DISTRICT NURSES

District nurses are no longer based at Cheltenham Road Surgery.  Their contact details remain the same and can be found on the 'Staff' page.

VIRTUAL PATIENT PARTICPATION GROUP (PPG)

We are establishing a 'virtual' Patient Participation Group (PPG) to encourage patients to give their views about how the practice is performing.  We may also, on occasions, seek the group's views and feedback on initiatives or wider plans.  The principle roles of a PPG include: being a critical friend to the practice; advising the practice on the patient perspective and providing insight into the responsiveness and quality of services; and ongoing communication with the patient population.    

We would like this PPG to be as representative of the patient population as possible and if you wish to become involved, please ask at reception for a form to register your details.  Alternatively, if you would like to understand more about the PPG please ask to speak with the practice manager.

NAMED ACCOUNTABLE GP

All patients registering with Cheltenham Road Surgery are allocated to a named GP; this has always been the case at this surgery.  The named GP is largely a role of oversight (and a requirement of the GP contract) to reassure patients they have one GP witihn the practice who is responsible for ensuring that this work is carried out on their behalf.  There is no condition in the contract with the requirement for patients to see the named GP when they book an appointment, and patients are entitled to choose to see any GP or nurse in the practice as is the case now.

PATIENT-FACING SERVICES - STATEMENT OF INTENT

We are required to publish our intentions in respect of: patient online services; GP2GP (the electronic transfer of patient notes); and the Summary Care Record.  Please access our statement of intent via the link on our home page. 

NHS MINOR AILMENTS SCHEME

The NHS minor Ailment Scheme is a new NHS service for people, including children who don't pay prescription charges.  The minor ailment scheme allows easier access to the same advice, treatment and medicines from your pharmacist as you would get from your GP, without having to wait for a GP appointment.  Soem of the conditions covered are: athletes foot; constipation; cough; cystitis; diarrhoea; earache; sore throat; sprains/strains; teethin; mouth ulcers; fever; and indigestion.  This list is not exhaustive.  Click on the link below to find which local pharmacies are taking part in the scheme.

Participating pharmacies:

CHOICE +

Alongside several other practices in Gloucester, we are taking part in an initiative called 'Choice +' .  The aim of the initiative is to increase choice for some patients by offering primary care, on the day appointments at locations other than their registered surgery.  We have a limited number of appointments that we can offer at either the Gloucester Health Access Centre (Eastgate Street, Gloucester) or in Matson Lane surgery (4 Matson Lane).  If you ring for an urgent, on the day appointment it is likely that you will, in the first instance, be offered one of these alternative appointment slots that might allow you to be seen more promptly than if you were to be seen here. 

FRIENDS AND FAMILIES TEST (FFT)

With effect from 1 December 2014 we have been offering patients the opportunity to provide feedback on the care or treatment we give you any time you visit your GP or contact the practice.  The FFT comprises one 'tick box' question and a (voluntary) follow on question to provide further comment (on what we do well or what we could do better) should you wish.  The forms are available in the reception area.

ONLINE BOOKING OF APPOINTMENTS AND REPEAT PRESCRIPTIONS

We have introduced a facility to allow patients to book appointments online.  This service will also allow you to order repeat prescriptions online.

If you are interested in registering to use this facility please ask the receptionists for a form to provide us with the relevant information and email address.  Please be advised that any email address must be unique to the individual rather than a shared email address.

HEALTH AND SOCIAL CARE INFORMATION CENTRE

Care Data information

Please click on the above link for details of the proposed data extraction from clinical records by the Health and SocialCare Information Centre (HSCIC).  The link provides background information and additional links to frequently asked questions.  There is also information about how to opt out of the data extraction process which is scheduled to begin in late October.  Leaflets are also available in the Surgery.

PRACTICE MANAGER

The Practice Manager is Mr Philip Tagg

DOCTORS IN TRAINING

As a training practice we may have up to 3 doctors in training with us at any one time. Dr Aisha Sohail (GP specialist training) joined us in August 2015 but as she is part-time will be with us until 2017.  Dr Nick Timmis (GP specialist training) joined us in August 2016 and will be with us until August 2017.   Dr Claire Kingswood is a Foundation Year 2 doctor and will be with us until December 2017.

YELLOW FEVER VACCINATIONS

Cheltenham Road Surgery is a designated Yellow Fever Centre able to vaccinate anyone who cannot be vaccinated at their own surgery. The charge is currently £55.00. Yellow Fever Vaccinations will be given in the Travel Clinic, by appointment, on Monday evenings starting at about 6.30pm. For details of the Travel Clinic see below. Exceptionally, we may be able to fit travellers who cannot attend one of these clinics or are needing vaccination at short notice, into an appointment outside clinic hours.

GP EARNINGS

All GP practices are required to decalre the mean earnings (e.g average pay) forGPs working to deliver NHS services to patients at each practice.  The average pay for GPs working in Cheltenham Road Surgery in the last financial year was £65,700.00 before tax and National Insurance.  This is for 3 full time GPs, 2 part time GPs and 1 salaried GP who worked in the practice for more than 6 months.

Note: The prescribed method for calculating earnings is misleading as it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings or to make any comparison with other practices.

TRAVEL CLINIC

Dr Stanbury has a special interest and qualification in travel medicine and, with Sister Julie Hewitt-Stubbs, runs travel clinics for back packers, those with more than usually complex itineries and those planning to work overseas from 6.30pm most Mondays. He and Sister Julie Hewitt-Stubbs are also available to give general travel advice (including malaria prophylaxis), travel vaccinations and guidance on the purchase of insect repellent, mosquito nets, needle and medical packs, and suntan cream from our surgery shop. It is helpful for those seeking a travel consultation to arrive early for their appointment, to allow time for a risk assessment form to be completed in order that safe and complete advice can be given to travellers. Payment for services can be in cash, by cheque or bank/credit card.

OCCUPATIONAL HEALTH SERVICE

Please use the link to occupational health to obtain a summary of the services we offer. 

Travel advice through our Travel Clinic. We are an approved Yellow Fever Centre

TELEPHONES

We keep under review how best we can manage our telephones to help patients contact teh surgery without undue delay. Hoever, to enhance this process, patients are asked to take heed of the requirement not to call for test results before 10.00 each morning. 

We do recognise, however, that there can still be problems getting through.  For this reason, all our appointments are now available online but patients will need to register their email address with us before they can gain access to the process.

REGISTRATIONS

The practice list size is at capacity for the doctors and staff to manage the needs of our patients safely. We have, therefore, been forced to apply a strict ruling on the number and location of our patients. If patients move away from our practice area, we may, reluctantly, have to ask them to register with practice nearer to their homes.We understand the stress that this can bring to patients who have been with the surgery for many years, but we really have no choice in the matter.We try at all times to provide the best possible service to our patients.

SUGGESTIONS AND COMPLAINTS

There may be times when patients feel that we should be aware of failings or that a constructive suggestion is warranted. We welcome advice and comment in our effort to maintain a high quality service to our patients.  Details of the Cheltenham Road Surgery complaints procedure are available from the practice manager or reception.